Every real estate broker, agent, and relocation director touts their accolades. #1 in the market, top sales associate in the 1%, awards galore. But why does the industry think that our customers and clients care about that?
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The Bridge
Do you want to amp up your company generated business game? The Bridge is where the real estate, relocation and mobility industry can discover how taking a new path doesn’t have to be scary. Teresa R. Howe is an expert in her field with years of successful program and services development and management. She has a passion for helping companies be the best they can be. Do you want more revenue, more customers and better experience management? Get tips on how to compete more effectively in a world of constant change and disruption. You might also come across some random thoughts that just pop into her head.
People often worry about how they are perceived in the world. Are we likable? Do we talk too much? Are we too loud? Some people are hypersensitive to what others think and some couldn’t give a flip about it.
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I know I can speak with confidence when I say that virtually every Relocation Director has received the dreaded call from a branch manager with a hysterical real estate agent in their office. I had it happen so many times, that I actually created a strategy as to how to deal with it.
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Nobody really teaches you how to handle challenging scenarios in the nonexistent ‘how to be an executive’ school. I had to learn to keep my personal feelings about the person (positive or negative) separate from the actual issues at hand. But I ultimately knew what I had to do.
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Leaders have to know when to compartmentalize disappointment or anger. A strong leader wipes the slate of emotion with each new interaction. The goal is to have an even demeanor with an open mind so no one fears the reaction, no matter how dire the news.
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