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I know I can speak with confidence when I say that virtually every Relocation Director has received the dreaded call from a branch manager with a hysterical real estate agent in their office. I had it happen so many times, that I actually created a strategy as to how to deal with it.

Nobody really teaches you how to handle challenging scenarios in the nonexistent ‘how to be an executive’ school. I had to learn to keep my personal feelings about the person (positive or negative) separate from the actual issues at hand. But I ultimately knew what I had to do.

Leaders have to know when to compartmentalize disappointment or anger. A strong leader wipes the slate of emotion with each new interaction. The goal is to have an even demeanor with an open mind so no one fears the reaction, no matter how dire the news.

Every time I hear from a Director who says “I need your help”, I know it is someone that is not satisfied with mediocrity. They aren’t fearful of growth and improvement and want to explore options for change. When I hear a Broker Owner say the same thing to me without their Director’s buy-in, it tells me they have realized that there is room for improvement and they can’t depend on their own person in charge to do it.

Be like Betty. “Everybody needs a passion. That’s what keeps life interesting. If you live without passion, you can go through life without leaving any footprints.” —Betty White, actress, comedian, author, philanthropist.